Shopping bag

Your shopping bag is currently empty

Delivery: Canada

Delivery options

Purolator Ground 5-7 business days

Offered

Purolator Express 1-2 business days

C$ 35.00

CLIENT SERVICES

Live chat: Start Chat

Call us at + 1 800 821 5718
from 10am - 6pm (EST) Mon-Fri
from 11am - 6pm (EST) Saturday
Get in touch by email

FREE RETURN

You can change your mind and benefit from 30 days free returns.

PAYMENT TYPES

All our transactions are securely encrypted.

You can find information in our FAQs

FAQs

Which shipping options are currently available via the La Prairie website?

La Prairie Canada e-boutique currently offers complimentary standard shipping for all orders in Canada. The following shipping & handling charges apply to express shipping:

Standard (Purolator Ground): 5-7 business days: $0
Express (Purolator Express): 1-2 business days: $35

For more information, visit our shipping policy.

Read less

What payment methods are accepted by La Prairie?

La Prairie accepts payments using credit cards, Google Pay, WeChat Pay, and AliPay. We accept the following credit cards: Visa, MasterCard and China Union Pay. La Prairie does not, at present, accept the following methods of payment: CODs, personal checks, money orders, gift cards, or gift certificates. Please note that for client security, billing names and addresses must match that of the credit card used for payment. La Prairie reserves the right to cancel any order that does not match these safety criteria.

For further details, please view our Terms and Conditions.

Read less

Does La Prairie send samples with their orders?

La Prairie believes that it is important for clients to try before they buy. However, we also strongly believe that in order to experience the full benefit and opulence of La Prairie products, it is of the utmost importance that clients should receive the correct samples for their skin type or skincare concern.

Every order at laprairie.com provides the option to receive complimentary samples at checkout. La Prairie would also wish to recommend that clients visit their nearest La Prairie counter, where they may receive a personalized consultation with one of our expert beauty advisors.

To find a nearby store, kindly visit our Store Locator.

Read less

Does La Prairie offer a gift wrapping service?

La Prairie is delighted to offer our valued clients an exquisite complimentary gift wrap service for all online purchases, allowing La Prairie purchase to be elevated to the art of giving. For further information, please visit our Offers page.

Read less

Is it necessary to register with a La Prairie online account in order to purchase products?

Orders can be placed on laprairie.com without having registered for a personal account. However, La Prairie recommends registering due to the various benefits this provides to clients. Furthermore, placing an order via a registered account allows orders to be tracked and order history to be viewed, as well as swift future orders which will not require the re-entering of personal details.

Read less

What are La Prairie’s returns and exchange policies?

If you are not completely satisfied with your laprairie.com purchase, you may return within 30 days of purchase. Only items purchased on laprairie.com (Canada) with valid and accompanying order information may be accepted for return.

Please note that if you have redeemed a gift with purchase, you are obligated to return the gift along with your qualifying items otherwise your return will not be accepted.

IN ORDER TO RECEIVE A REFUND: USE A PRE-PAID SHIPPING LABEL - Please complete the return form included with your shipment and repack the unused portion, in its original packaging and enclose the completed form. Affix the Purolator pre-paid shipping label included your package and either hand this parcel over to your local post office or give the package to your closest Purolator.

USE ANOTHER SHPPING METHOD – Complete the return form included with your shipment and repack the merchandise in the original packaging and enclose the completed form. Mail the package using the label provided on the front of the form. Packages must be returned using an insured method. Sorry, we are unable to accept C.O.D deliveries.

Please allow 7-10 business days from receipt of package for processing and transit time for return packages.

All returns should be returned to:
La Prairie Returns
109 Summerlea Road
Brampton, ON L6T 4P6

For additional information on returns, please call us at + 1 800 821 5718 or use Contact Us form.

Read less

You can find information in our FAQs

E-BOUTIQUE SERVICES

COMPLIMENTARY DELIVERY

Enjoy free delivery and effortless returns within 30 days

COMPLIMENTARY SAMPLES

Receive an assortment of samples with every purchase

ONLINE CONSULTATION

Book a one-on-one consultation with a Beauty Advisor

Book Now

Shopping bag

E-BOUTIQUE SERVICES

Can we help?

FIND A STORE

Your geo-location is disabled

EXTRA SAMPLES FOR REGISTERED CLIENTS

Sign in to upgrade your complimentary offer

ONLINE BENEFITS

Experience bespoke online privileges.

BESPOKE E-SERVICES

Benefit from e-services during your online shopping.

ENJOY MORE ADVANTAGES AND BENEFITS

Manage your account and follow your orders.

Shopping bag

E-BOUTIQUE SERVICES

Can we help?

WELCOME OFFER ​

FIND A STORE

Your geo-location is disabled

WELCOME OFFER