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Clients are advised that purchases made via laprairie.com cannot be returned or exchanged in store. Should you require further information on returns, please contact us and speak to a Client Services advisor for further advice.

Clients are advised that purchases made in store cannot be returned or exchanged via the La Prairie website. Please consult the retailer you purchased the product from.

Our authorized retailers in Canada are:Holt Renfrew, Saks Fifth Avenue and Nordstrom.

If you are not completely satisfied with your laprairie.com purchase, you may return within 30 days of purchase. Only items purchased on laprairie.com (Canada) with valid and accompanying order information may be accepted for return.

Please note that if you have redeemed a gift with purchase, you are obligated to return the gift along with your qualifying items otherwise your return will not be accepted.

IN ORDER TO RECEIVE A REFUND: USE A PRE-PAID SHIPPING LABEL - Please complete the return form included with your shipment and repack the unused portion, in its original packaging and enclose the completed form. Affix the Purolator pre-paid shipping label included your package and either hand this parcel over to your local post office or give the package to your closest Purolator.

USE ANOTHER SHPPING METHOD – Complete the return form included with your shipment and repack the merchandise in the original packaging and enclose the completed form. Mail the package using the label provided on the front of the form. Packages must be returned using an insured method. Sorry, we are unable to accept C.O.D deliveries

Please allow 7-10 business days from receipt of package for processing and transit time for return packages.

All returns should be returned to:
La Prairie Returns
109 Summerlea Road
Brampton, ON L6T 4P6

For additional information on returns, please call us at 1-844-LPCOMCA or use Contact Us form.

Kindly bear in mind that you should allow 14 business days from receipt of package for processing. Should additional information on returns and exchanges be required, please do not hesitate to contact us.

If you are not completely satisfied with your laprairie.com purchase, you may return within 30 days of purchase. Only items purchased on laprairie.com (Canada) with valid and accompanying order information may be accepted for return.

Please note that if you have redeemed a gift with purchase, you are obligated to return the gift along with your qualifying items otherwise your return will not be accepted.

IN ORDER TO RECEIVE A REFUND: USE A PRE-PAID SHIPPING LABEL - Please complete the return form included with your shipment and repack the unused portion, in its original packaging and enclose the completed form. Affix the Purolator pre-paid shipping label included your package and either hand this parcel over to your local post office or give the package to your closest Purolator.

USE ANOTHER SHPPING METHOD – Complete the return form included with your shipment and repack the merchandise in the original packaging and enclose the completed form. Mail the package using the label provided on the front of the form. Packages must be returned using an insured method. Sorry, we are unable to accept C.O.D deliveries.

Please allow 7-10 business days from receipt of package for processing and transit time for return packages.

All returns should be returned to:
La Prairie Returns
109 Summerlea Road
Brampton, ON L6T 4P6

For additional information on returns, please call us at + 1 800 821 5718 or use Contact Us form.

We take great care in packaging our products to ensure they arrive safely to you. We apologize if any products get damaged while in transport.

Please note that if you have redeemed a gift with purchase, you are obligated to return the gift along with your qualifying items otherwise your return will not be accepted.

IN ORDER TO RECEIVE A REFUND: USE A PRE-PAID SHIPPING LABEL - Please complete the return form included with your shipment and repack the unused portion, in its original packaging and enclose the completed form. Affix the Purolator pre-paid shipping label included your package and either hand this parcel over to your local post office or give the package to your closest Purolator.

USE ANOTHER SHPPING METHOD – Complete the return form included with your shipment and repack the merchandise in the original packaging and enclose the completed form. Mail the package using the label provided on the front of the form. Packages must be returned using an insured method. Sorry, we are unable to accept C.O.D deliveries.

Please allow 7-10 business days from receipt of package for processing and transit time for return packages.

All returns should be returned to:

La Prairie Returns
109 Summerlea Road
Brampton, ON L6T 4P6

For additional information on returns, please call us at + 1 800 821 5718 or use Contact Us form.

Should your return qualify for a refund, the refund will be issued to the credit or debit card used to place the initial order. You will be refunded the cost of the returned product(s) when the return is received by La Prairie and processed accordingly. Kindly note that shipping costs are non-refundable. Should you return a product or products, then you must also return any exclusive offer or gift with purchase (GWP) that you may have received with the order. Failure to do so may result in you being charged the full value of the GWP.