Order

Clients are advised that purchases made via laprairie.com cannot be returned or exchanged in store. Should you require further information on returns, please contact us and speak to a Client Services advisor for further advice.

Clients are advised that purchases made in store cannot be returned or exchanged via the La Prairie website. Please consult your nearest La Prairie counter or retail store to discuss return options.

If you are not completely satisfied with your laPrairie.com purchase, you may return within 30 days of purchase. Only items purchased on the La Prairie website (USA) with valid accompanying order information may be accepted for return.
Please note that if you have redeemed a gift with purchase, you are obligated to return the gift along with your qualifying items otherwise your return will not be accepted.

REFUNDS & EXCHANGES:

• 1. Contact customer service to have a return shipping label emailed to you. Call 800-821-5718 or email
  Customer.Service@laprairie.com.
• 1. Fill out the return form and attach the prepaid mailing label to the outside of your package. Make sure samples and promotional items are included.
• 2. Your return package can be given to your Post Office, a UPS Drop Box or UPS driver.

USE ANOTHER SHIPPING METHOD
Simply complete the return form included with your shipment. Repack the item(s) in the original packaging and enclose the completed form. Mail the package using the label provided by customer service. Packages must be returned using an insured method. We regret that we are unable to accept C.O.D deliveries.
Please allow 7-10 business days for your return order to arrive at our warehouse, undergo processing and a refund to be issued.

All returns should be returned to:
laPrairie.com
Attn: laPrairie.com / Client Services Return
111A, Melrich Road, Cranbury, NJ 08512

For additional information on returns, please visit our FAQ or contact us to speak to a Client Services advisor.

Kindly bear in mind that you should allow 14 business days from receipt of package for processing. Should additional information on returns and exchanges be required, please do not hesitate to contact us.

If you are not completely satisfied with your laprairie.com purchase, you may return within 30 days of purchase. Only items purchased on laprairie.com (USA) with valid and accompanying order information may be accepted for return.
Please note that if you have redeemed a gift with purchase, you are obligated to return the gift along with your qualifying items otherwise your return will not be accepted.

In order to receive a refund:

• 1. Contact the Client Services to have a return shipping label emailed to you.
• 2. Fill out the return form and attach the prepaid mailing label to the outside of your package. Make sure samples and promotional items are included.
• 3. Your return package can be given to your Post Office, a UPS Drop Box or UPS driver.

Use another shipping method
Simply complete the return form included with your shipment. Repack the item(s) in the original packaging and enclose the completed form. Mail the package using the label provided by customer service. Packages must be returned using an insured method. We regret that we are unable to accept C.O.D deliveries.
Please allow 7-10 business days from receipt of package for processing and transit time for return packages.

All returns should be returned to:
LaPrairie.com USA
Attn: LaPrairie.com / Client Services Return
9271 Meridian Way West Chester, OH 45069

We take great care in packaging our products to ensure they arrive safely to you. We apologize if any products get damaged while in transport.

Please be aware that should you return a product or products, then you must also return any exclusive offer or gift with purchase (GWP) received with your order. Failure to do so may result in you being charged the full value of the GWP.

Only items purchased on the La Prairie website (USA) with valid accompanying order information may be accepted for return.
Please note that if you have redeemed a gift with purchase, you are obligated to return the gift along with your qualifying items otherwise your return will not be accepted.

REFUNDS & EXCHANGES:

• 1. Contact customer service to have a return shipping label emailed to you. Call 800-821-5718 or email.
  Customer.Service@laprairie.com
• 1. Fill out the return form and attach the prepaid mailing label to the outside of your package. Make sure samples and promotional items are included.
• 2. Your return package can be given to your Post Office, a UPS Drop Box or UPS driver.

USE ANOTHER SHIPPING METHOD
Simply complete the return form included with your shipment. Repack the item(s) in the original packaging and enclose the completed form. Mail the package using the label provided by customer service. Packages must be returned using an insured method. We regret that we are unable to accept C.O.D deliveries.
Please allow 7-10 business days for your return order to arrive at our warehouse, undergo processing and a refund to be issued.

All returns should be returned to:

LaPrairie.com
Attn: laprairie.com / Client Services Return
111A, Melrich Road, Cranbury, NJ 08512

For additional information on returns, please visit our FAQ or contact us to speak to a Client Services advisor.

Should your return qualify for a refund, the refund will be issued to the credit or debit card used to place the initial order. You will be refunded the cost of the returned product(s) when the return is received by La Prairie and processed accordingly. Kindly note that shipping costs are non-refundable. Should you return a product or products, then you must also return any exclusive offer or gift with purchase (GWP) that you may have received with the order. Failure to do so may result in you being charged the full value of the GWP.