Conta - Perguntas frequentes

Q: What should I do if I my password is misplaced or forgotten?

Should you forget your password, simply click on the " My La Prairie Account " icon located in the menu at the top of the website. From here, you will be able to click on the " Forgot your password? " link. An email will be sent to your registered email address with a link via which you can securely reset your password.

How do I create my La Prairie account?

You can create your La Prairie customer account by clicking on the " My La Prairie Account", icon, located in the menu at the top of the website. Click on "Register", and complete the obligatory information marked with an asterisk. Finally, click on "Register". You will receive a confirmation email to the email address provided. Should you require assistance or any further information, do not hesitate to contact us.

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How do I find my username?

Your unique username corresponds to the email address provided upon your account registration. Should you forget your password, simply click on the "My La Prairie Account" icon located in the menu at the top of the website. From here, you will be able to click on "Sign In", and then on the "Forgot your password?" link. An email will be sent to your registered email address, supplying a link via which you can securely reset your password.

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How do I change an address saved in my La Prairie account?

You are able to modify the personal information on your La Prairie account by clicking on the " My La Prairie Account" icon, which is located in the menu at the top of the website, followed by the " Sign In" icon. Once securely logged in with your email address and password, click on “Address Book”, where information can be changed, updated, or deleted.

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How do I register or sign in to my La Prairie account?

Please click on the "My La Prairie Account" icon located in the menu at the top of the website.

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Account creation and management, newsletter subscription, data privacy

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What should I do if I my password is misplaced or forgotten?

Should you forget your password, simply click on the "My La Prairie Account" icon located in the menu at the top of the website. From here, you will be able to click on the "Forgot your password?" link. An email will be sent to your registered email address with a link via which you can securely reset your password.

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Am I able to change my email address for my account login?

Your email address is a fixed and unalterable aspect of your personal profile. Should you wish to change the email used for receiving communications from La Prairie, or create a new account, please do not hesitate to contact Client Services for further assistance.

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What benefits will I encounter by creating an account with La Prairie?

Creating an account on laprairie.com easily enables you to be quickly identified by La Prairie whenever you choose to make online purchases.

It also enables you to:

- consult your order history
- track the delivery of your orders
- update your contact information
- manage your newsletter subscription

For your security and peace of mind, please note that La Prairie does not save your credit card information, and will not under any circumstances share your personal data with third parties.

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Account

How do I create my La Prairie account?

How do I find my username?

How do I change an address saved in my La Prairie account?

How do I register or sign in to my La Prairie account?

Account creation and management, newsletter subscription, data privacy

What should I do if I my password is misplaced or forgotten?

Am I able to change my email address for my account login?

What benefits will I encounter by creating an account with La Prairie?

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Account

How do I create my La Prairie account?

How do I find my username?

How do I change an address saved in my La Prairie account?

How do I register or sign in to my La Prairie account?

Account creation and management, newsletter subscription, data privacy

What should I do if I my password is misplaced or forgotten?

Am I able to change my email address for my account login?

What benefits will I encounter by creating an account with La Prairie?

Podemos ajudar?

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A SUA GEOLOCALIZAÇÃO ESTÁ DESATIVADA